NEW DELHI/BENGALURU (Reuters) – As the coronavirus pandemic pushes India into a lockdown, the call centers and IT services firms that function as the world’s back office are struggling to piece together work-from-home solutions and other business-continuity plans.
Police officers stop vehicles and check their papers on a highway during 21-day nationwide lockdown to limit the spreading of coronavirus disease (COVID-19), in Kochi, India, March 25, 2020. REUTERS/Sivaram V
Prime Minister Narendra Modi on Tuesday ordered 1.3 billion Indians to stay at home for 21 days to stem the spread of SARS-CoV-2, following earlier lock-down orders in many Indian cities and states. As of Tuesday, India had reported over 500 cases of the virus and nine deaths.
Many of the companies that provide business services such as call centers, information technology services and business process automation were not prepared for work-for-home arrangements, according to interviews with more than a dozen…
Source news reuters.com, click here to read the full news.