For some, he said, range anxiety continues to be a barrier, but he believes that’s “more an issue of education and experience, considering the range of the Niro EV is 239 miles.”
As questions keep coming, Kia has turned to bots to educate consumers about its Niro lineup. Bots are online chat programs that use artificial intelligence to process and answer a shopper’s questions.
Kia was the first automaker to use a chat bot through Facebook’s Messenger platform, with the NiroBot, which presented shoppers with photos and descriptions of the Niro and a chance to get their questions answered in real time.
The brand followed that with Kian, a shopping assistant that addresses consumers about Kia’s full lineup.
Kia also has teamed with Amazon on a program to provide its plug-in vehicle customers with one-stop shopping solutions for a home charging station.
“Amazon will deliver the hardware direct to a customer’s home, and the customer can request assistance that will help them install…
Source news reuters.com, click here to read the full news.